Service Quality Gaps and Customer Retention: An Empirical SERVQUAL-Based Study of East Asian Retail Chains. Journal of Global Economic Insights, [S. l.], v. 1, n. 1, p. 27–37, 2025. DOI: 10.71204/251f5656. Disponível em: https://jgei.cscholar.com/article/view/1000102. Acesso em: 7 jun. 2025.